Shipping And Delivery

Shipping and Delivery Policy

 

An amount of R100 will be automatically added to your bill per item to cover shipping and postage costs.

 

Tracking Packages

Tracking numbers are emailed to the address you entered when order was placed, as soon as the package leaves our office. Please contact us, if you have not received your tracking information within 48 hours of your order.

PO Boxes

As a general rule, orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions. 

 

Information Verification & Suspected Fraud

During our verification process, we may contact you via telephone, email or direct mail. We may also contact the credit card company, issuing bank or obtain additional information from third-party sources. If the information provided does not coincide with information on file, if you do not respond to our emails or phone messages regarding pending order, or there is reason to believe that the card is being used fraudulently, we will cancel the order immediately and request that it be re- entered using verifiable information.

If you have reason to believe that your card may have been used fraudulently for purchase of merchandise from Shundeez.com, please contact us directly and we will work with you to verify the validity of a charge and if necessary, assist in the process of reporting fraud to your Credit Card issuer.

If it is determined that customer information is being used fraudulently, we will cooperate to the fullest extent with law enforcement agencies.