Non-Delivery, Damage and Insurance Investigations
It is the responsibility of the purchaser to track and verify the delivery of products purchased from Shundeez.com. If tracking information indicates an issue or if a package has not been received with 60 days of shipment, you must contact Shundeez.com. Shundeez.com will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. Please understand that we have no control over delay times, especially those caused by the post office.
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it's contents immediately and contact us with the specific details. Shundeez.com will make every attempt to initiate and process an insurance claim on your behalf, however we cannot guarantee a claim will be successful. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement orders until claim is closed and monies received. If there is an urgent need for an item, customer must purchase a new item and Shundeez.com will refund original purchase price upon receipt of reimbursement from Insurance company
If Shundeez.com is not notified of failure to deliver package within 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to courier tracking limitations, we have no resources available to locate package and will be unable to assist you. Please avoid this problem by keeping close contact with Shundeez.com if you suspect your package has been misplaced/lost/stolen.